Returns & Exchange

We hope you love your items from Rachael Leah Design and we take great care in making sure they are made to an extremely high standard.

However, in the unfortunate event that your items arrive damaged or faulty, please contact us within 14 days and we will arrange for a refund or replacement

Please get in touch with your returns request and we will happily look into it for you.

Returns/Exchanges.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your Returns/Exchange.

Please contact us prior to returning any product(s) to us and include your order number, name and further details including photographs of the issue(s) and a brief explanation.

Please send an email to mail@rachaelleahdesign.co.uk

Return shipping charges will only be reimbursed if the product was found to be faulty.

Non-returnable items:

Bespoke orders (other than faulty)
Gift cards
Downloadable software products
Books and Papers with obvious signs of handling
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is more than 14 days after delivery
Sale items. Only regular priced items may be refunded. Sale items cannot be refunded.

Refunds

From your email we will advise a return address and will email confirmation.

Please note that you are responsible for the safe return of the product(s). Products must be returned in a resalable condition, and carefully repackaged in the original packaging. We recommend that you use an insured and trackable delivery service and request and retain proof of posting for any items returned.

Once received and inspected, we will send you an email to notify you that we have received your returned item.

Eligible, refunds will be processed, and a credit will automatically be applied to your original method of payment, normally within 3-10 working days.

Late or missing refunds

If you haven’t received your refund after 10 days. Check with your Bank (paying card).

Refunds

From your email we will advise a return address and will email confirmation.

Once received and inspected, we will send you an email to notify you that we have received your returned item.

Eligible, refunds will be processed, and a credit will automatically be applied to your original method of payment, normally within 3-10 working days.

Late or missing refunds

If you haven’t received your refund after 10 days. Check with your Bank (paying card).

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we can send a refund to the gift giver: for this we will need their name and purchasing details.

Need help?